Privacy Policy

Who we are

Our website address is: https://carolynne.me.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

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Cookies

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When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Term of Service

Carolynne Owens (the “Coach”) (t/a Carolynne Alexander) will provide coaching and education services (“Coaching Services”, “Program”, “Course”)  to you (the “Client”) as described in the Terms and Conditions below. This document will form the Agreement between us (“Agreement”).

1. COMPANY’S SERVICES

Upon execution of this Agreement, electronically, verbally, or otherwise, the Company agrees to render services related to education, seminar, consulting, coaching, and/or business coaching (the “Program”). The terms of this Agreement shall be binding for any further goods/services supplied by Company to Client.

Parties agree that the Program is in the nature of coaching and education. The scope of services rendered by Company pursuant to this contract shall be solely limited to those contained therein and provided for on Company’s website as part of the Program. Company reserves the right to substitute services equal to or comparable to the Program for Client if the need arises.

2. COMPENSATION

Client agrees to compensate Company according to the payment schedule set forth on Company’s website and the payment plan selected by Client (the “Fee”). Company shall charge a 5% (five per cent) late penalty to all balances that are not paid in a timely manner by Client. Payment via Invoice will be sent before the agreed meeting time via Bank Transfer.

3. REFUNDS

Upon execution of this Agreement, Client shall be responsible for the full extent of the Fee. If the Client cancels attendance at the Program for any reason whatsoever, the Client will receive no refund.

4. CHARGEBACKS AND PAYMENT SECURITY

To the extent that Client provides Company with Credit Card(s) information for payment on Client’s account, Company shall be authorised to charge Client’s Credit Card(s) for any unpaid charges on the dates set forth herein. If the Client uses a multiple payment plan to make payments to Company, Company shall be authorised to make all charges at the time they are due and not require separate authorisation in order to do so. Client shall not make any chargebacks to Company’s account or cancel the credit card that is provided as security without the Company’s prior written consent. The Client is responsible for any fees associated with recouping payment on chargebacks and any collection fees associated therewith. Client shall not change any of the credit card information provided to Company without notifying Company in advance.

5. NO RESALE OF SERVICES PERMITTED

Client agrees not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Program (including course materials), use of the Program, or access to the Program. This agreement is not transferrable or assignable with the Company’s without the Company’s prior written consent.

6. NO TRANSFER OF INTELLECTUAL PROPERTY

Company’s copyrighted and original materials shall be provided to the Client for his/her individual use only and a single-user license. Client shall not be authorised to use any of Company’s intellectual property for Client’s business purposes. Client shall not be authorised to share, copy, distribute, or otherwise disseminate any materials received from the Company electronically or otherwise without the prior written consent of the Company. All intellectual property, including Company’s copyrighted course materials, shall remain the sole property of the Company. No license to sell or distribute Company’s materials is granted or implied.

7. LIMITATION OF LIABILITY

By using the Company’s services and enrolling in the Program, Client releases Company, its officers, employers, directors, and related entities from any and all damages that may result from anything and everything. The Program is only an educational/coaching service being provided. By using the Company’s services and enrolling in the Program, Client releases Company from any and all damages that may result from anything and everything. Client accepts any and all risks, foreseeable or unforeseeable, arising from such transactions. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from including but not limited to; direct, indirect, incidental, special, negligent, consequential, or exemplary damages happening from the use or misuse of Company’s services or enrolment in the Program. Client agrees that use of Company’s services is at Client’s own risk.

8. DISCLAIMER OF GUARANTEE

Client accepts and agrees that she/he is 100% responsible for her/his progress and results from the Program. Client accepts and agrees that she/he is the one vital element to the Program’s success and that Company cannot control Client. The Company makes no representations or guarantees verbally or in writing regarding the performance of this Agreement other than those specifically enumerated herein. Company and its affiliates disclaim the implied warranties of titles, merchantability, and fitness for a particular purpose. The Company makes no guarantee or warranty that the Program will meet Client’s requirements or that all clients will achieve the same results.

9. PROGRAM RULES

To the extent that Client interacts with Company staff and/or other Company clients, Client agrees to at all times behave professionally, courteously, and respectfully with staff and clients. Client agrees to abide by any Course Rules/Regulations presented by Company. The failure to abide by course rules shall be cause for termination of this Agreement. In the event of such termination, Client shall not be entitled to recoup any amounts paid and shall remain responsible for all outstanding amounts of the Fee.

10. PROGRAM INTERACTION

The primary agreed-upon interaction between the Client and the Company is via 1:1, face to face meetings in a mutually agreed venue. Notes will be taken during the Consultations and sent to the Client along with actions from the Consultation. The Company requests that the actions agreed from the Consultations will be executed in a timely manner. There is a standard reply time of 24 hours Monday to Friday (excluding public holidays).

The 1:1 Consultation is to take place on 12th May 2021. There will be one, half-day session for up to 4 hours.

11. NO SUBSTITUTE FOR MEDICAL TREATMENT, COUNSELLING, financial or LEGAL ADVICE

Client agrees to be mindful of his/her own wellbeing during the course and seek medical treatment (including, but not limited to psychotherapy), if needed. Company does not provide medical, therapy, psychotherapy, financial or legal services. Company is not responsible for any decisions made by Client as a result of the coaching and any consequences thereof.

12. CONFIDENTIALITY

The term “Confidential Information” shall mean information which is not generally known to the public relating to the Client’s business or personal affairs. The Company agrees not to disclose, reveal or make use of any Confidential Information learned of through its transactions with Client, during the discussion with Client, the coaching session with Company, or otherwise, without the written consent of Client. Company shall keep the Confidential Information of the Client in the strictest confidence and shall use its best efforts to safeguard the Client’s Confidential Information and to protect it against disclosure, misuse, espionage, loss and theft.

13. NON-DISPARAGEMENT

In the event that a dispute arises between the Parties or a grievance by Client, the Parties agree and accept that the only venue for resolving such a dispute shall be in the venue set forth herein-below. In the event of a dispute between the Parties, the parties agree that they neither will engage in any conduct or communications, public or private, designed to disparage the other.

14. INDEMNIFICATION

Client shall defend, indemnify, and hold harmless Company, Company’s shareholders, trustees, affiliates, and successors from and against any and all liabilities and expense whatsoever – including without limitation, claims, damages, judgments, awards, settlements, investigations, costs, attorneys fees, and disbursements – which any of them may incur or become obligated to pay arising out of​ ​or resulting from the offering for sale, the sale, and/or use of the product(s), excluding, however, any such expenses and liabilities which may result from a breach of this Agreement or sole negligence or wilful misconduct by Company, or any of its shareholders, trustees, affiliates or successors. Client shall defend Company in any legal actions, regulatory actions, or the like arising from or related to this Agreement. The Company recognises and agrees that all of the Company’s shareholders, trustees, affiliates and successors shall not be held personally responsible or liable for any actions or representations of the Company.

15. CONTROLLING AGREEMENT

In the event of any conflict between the provisions contained in this Contract and any marketing materials used by Company, Company’s representatives, or employees, the provisions in this Agreement shall be controlling.

16. CHOICE OF LAW/VENUE

This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom without giving effect to any principles or conflicts of law. The parties hereto agree to submit any dispute or controversy arising out of or relating to this Agreement to arbitration in the United Kingdom Small Claims Court, Derby Combined Court, Derby. The prevailing party is entitled to be reimbursed for all reasonable legal fees from the non-prevailing party in order to enforce the provisions of this Agreement.

17. ENTIRE AGREEMENT

This Agreement constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior and contemporaneous agreements, negotiations and understandings, oral or written. This Agreement may be modified only by an instrument in writing duly executed by both parties.

18. SURVIVABILITY

The ownership, non-circumvention, non-disparagement, proprietary rights, and confidentiality provisions, and any provisions relating to payment of sums owed set forth in this Agreement, and any other provisions that by their sense and context the parties intend to have survive, shall survive the termination of this Agreement for any reason.

19. SEVERABILITY

If any of the provisions contained in this Agreement, or any part of them, is hereafter construed to be invalid or unenforceable, the same shall not affect the remainder of such provision or any other provision contained herein, which shall be given full effect regardless of the invalid provision or part thereof.

20. OTHER TERMS

Upon execution by signing below or by any other means outlined in section 1, the Parties agree that any individual, associate, and/or assign shall be bound by the terms of THIS AGREEMENT. A facsimile, electronic, or e-mailed executed copy of this Agreement, with a written or electronic signature, shall constitute a legal and binding instrument with the same effect as an originally signed copy.

Contact: You may contact us at the following address: Unit 13640, PO Box 6945, London, W1A 6US

Effective Date of Terms of Service: 15th October 2023